Refund Policy

Last updated: October 2026

Web purchases

If you are not happy with Protokit Pro bought on protokit.net, you can request a full refund within 14 days of the initial purchase or of any renewal. No reason needed.

To request a refund, reply to your Paddle receipt e-mail, contact Paddle at paddle.net, or e-mail us at [email protected] with the e-mail address you bought with. Paddle.com is our reseller and Merchant of Record and processes all web refunds. Refunds are returned to the original payment method.

After a refund, Pro access for that period ends. Your data stays in your account.

Cancelling

You can cancel a web subscription at any time. It will not renew, and Pro stays active until the end of the period already paid for.

Purchases in the apps

Subscriptions bought in the iOS or Android app are sold by Apple or Google. Refunds for those follow Apple's or Google's own policies and are requested from them.

Your statutory rights

This policy does not affect any rights you have under mandatory consumer law.